The Friction You Are Removing Was Doing Something
Niketa Jhaveri Niketa Jhaveri

The Friction You Are Removing Was Doing Something

"Now I don't need to bug someone." Casey Hudetz heard that sentence everywhere, and named what it adds up to: a bug free workforce. The gains are real. But the friction AI removes is not always waste. Some of it was where trust got built, where context got shared, where a junior person learned by watching someone think out loud. Sherry Turkle, Project Aristotle and an MIT badge study on coffee breaks on what we lose when the interruptions disappear.

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